SHIPPING POLICY
SHIPPING SERVICE
Shipping costs are calculated at checkout. We offer worldwide shipping to most countries. FedEx is our default shipping provider; however, due to varying customs regulations and logistics conditions across regions, we may switch to an alternative courier in certain countries to help expedite the delivery process.
Once your order has been dispatched, you will receive a tracking number via email or SMS for your reference.
Please refer to the chart below for estimated delivery times based on the shipping service:
FedEX International Priority
Delivery Days : 2-6 days
DHL Express
Delivery Days : 2-6 days
SF Express
Delivery Days : 2-4 days
EMS Postal System
Delivery Days : 5-10 days
SHIPPING SCHEDULE
Please be noted that the usual shipping days of NILMANCE STUDIO are Monday / Wednesday / Friday with the exception of holidays (GMT+8).
To ensure the product condition of your order, we will examine the products again before we send out the package. Therefore the package will be only processed on days we listed above. Please contact us if you need assist due to any urgent situation.
IMPORT DUTIES
Customs and import duties and fees may be applied to international orders when the shipment reaches its destination country, such extra fees will be charged to the recipient by DHL / Fedex / EMS / SF-Express or your local customs office directly. NILMANCE has no control over such extra charges. Please note that such fees and charges are the responsibility of the recipient and vary from country to country.
SHIPPING RATES
Domestic Free shipping
We offer free shipping for all domestic orders.
Orders within Hong Kong are shipped via S.F. Express or Hongkong Post, with an estimated delivery time of approximately 3 business days.
Orders to Mainland China may take 3–7 business days.
Please note that expedited shipping is currently unavailable.
International Shipping
• Free shipping for orders over USD 300
• Flat rate of USD 40 for orders under USD 300
If you have any questions about your return eligibility, please contact us at:
customer@nilmance.com